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1 xbit FAQ — Frequently Asked Questions & Help Center

Whatever questions you have about registration, login, payments, bonuses, or betting — you'll find all the answers right here, explained in clear, simple English.

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Account & Registration

To create an account at 1 xbit, you'll need an active mobile number or email address and a strong password. Registration is completely free and takes just 3 minutes. You must be 18 years of age or older.
  • Active Bangladeshi mobile number (+880)
  • Valid email address (optional but recommended)
  • Minimum 8 characters
  • Must be 18 years or older
Register Now →

No, each person is allowed only one account. Creating multiple accounts using the same mobile number or email is a violation of 1 xbit's policies. If multiple accounts are found, all of them may be suspended and any balances forfeited. If you're having trouble with an existing account, please contact Support.

Forgot password on the login page Click the "Forgot Password?" link. Enter your registered mobile number or email address. You'll receive an OTP code within seconds. Use that code to set a new password. Note that the reset code is only valid for 5 minutes.

Yes, account verification is required before making a withdrawal. Simply upload a copy of your National ID (NID) or passport to complete KYC. Verification is typically completed within 24 to 48 hours, after which you can withdraw any amount.

Yes, you can temporarily suspend or permanently delete your account at any time. Contact Support and submit your request. Make sure to withdraw your balance before deleting your account. Responsible Gaming Learn about the self-exclusion option on the page.
Payments & Transactions

1 xbit supports all the popular payment methods used in Bangladesh:
  • Mobile Banking: bKash, Nagad, Rocket
  • Bank Transfer: All major Bangladeshi banks
  • Cryptocurrency: USDT, Bitcoin
  • Online Banking: Net Banking
To learn more Payments page See it here.

The minimum deposit at 1 xbit is just ৳200 BDT, payable via any mobile banking method available in Bangladesh. New users receive a special bonus on their first deposit. There is no maximum deposit limit.

Most withdrawals are processed within 1 to 4 hours. Mobile banking options (bKash, Nagad) are the fastest — usually within 1 hour. Bank transfers may take 1 to 2 business days. KYC verification must be completed before your first withdrawal.

Withdrawals made between 11 PM and 7 AM may be processed after 7 AM.

Deposits are usually credited instantly. However, network delays may occasionally cause a 5 to 15 minute wait. If your deposit hasn't arrived after 15 minutes, contact support with your transaction ID or reference number and we'll verify and credit it promptly.

1 xbit does not charge any fees on deposits or withdrawals. However, your mobile banking provider or bank may apply their own cash-out charges in accordance with their policies.
Bonuses & Promotions

New members receive a welcome bonus on their first deposit. A free bet offer is also available upon completing registration. Bonus amounts and terms may change from time to time. To see the latest offers Latest Promotions Visit the page.

Bonus funds can be used directly for betting or gaming. To withdraw bonus funds, you'll need to meet specific wagering requirements — typically 10 to 20 times the bonus amount. Terms vary per promotion, so read the details on the Promotions page carefully.

Refer a friend to 1 xbit and earn a referral bonus. When your friend registers using your referral link and makes their first deposit, the bonus will be credited to your account. The more referrals you make, the more you earn. To see the current referral offer Promotions page See it here.

Yes, most bonuses have an expiry date. Typically, bonuses must be used within 7 to 30 days of being credited. Any unused bonus will be automatically cancelled once it expires. The specific validity period for each bonus is stated in the bonus details.
Betting & Sports

1 xbit offers betting on 30+ sports:
  • Cricket (IPL, BPL, World Cup, and all major tournaments)
  • Football (Premier League, Champions League, World Cup)
  • Kabaddi, Tennis, Badminton
  • Basketball, Volleyball, Hockey
  • E-Sports (CS:GO, Dota 2)
Sports page View the full list of sports.

With Live Betting, you can place bets in real time while a match is in progress. Odds change from moment to moment, so timing your bet right is key. Sports Events page See which matches are live right now. A fast internet connection is recommended for live betting.

Once a bet is confirmed, it generally cannot be cancelled. However, if a match is called off or circumstances change, your stake may be refunded. Always double-check all details before placing a bet. on the analysis page Consult the experts.

The minimum bet at 1 xbit is just ৳10 BDT, giving new users a chance to get started with minimal risk. Maximum bet limits vary depending on the sport and event. on the Jackpot page Check out the big prize opportunities.
Security & Privacy

Yes, 1 xbit is a licensed and regulated online betting platform. We use SSL encryption to ensure all your personal data and transactions are fully protected. Our Privacy Policy Read more to find out.

No, your personal information is never sold or shared with any third party. Information may only be shared with regulatory authorities where legally required. Please see our Privacy Policy Learn more.

If you suspect unauthorized access, change your password immediately and notify Support — we can lock your account right away. To stay safe going forward: use a strong password, avoid logging in on public Wi-Fi, and keep two-factor authentication (2FA) enabled.
Technology & Technical Issues

Start by checking your internet connection. Clear your browser's cache and cookies, then try a different browser or device. If the problem persists, email our support team at support@1xbit-jit.com — our technical team will resolve it promptly.

The 1 xbit mobile app can be downloaded directly from our website, and is available for both Android and iOS devices. Before installing on Android, make sure to enable "Unknown Sources" in your device's security settings. If you run into any issues with the app, contact our support team.

To watch live streaming, you must either have a balance in your account or have an active bet on the relevant event. A minimum internet speed of 4 Mbps is recommended for good streaming quality. Sports Events page View the live match schedule.

1 xbit works seamlessly on all modern browsers:
  • Google Chrome (latest version)
  • Mozilla Firefox
  • Safari (iOS & macOS)
  • Microsoft Edge
  • Opera
For the best experience, we recommend using Chrome or Firefox.

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Contact Support

Email Support

Support@1xbit-jit.com
Response within 24 hours

Live Chat

Log in to the site and start a Live Chat. Average response time is 2 minutes.

Support Hours

Available 7 days a week, 24 hours a day.

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Why Choose 1 xbit

Safe & Trusted

Licensed platform. Your account is protected with SSL encryption and two-factor security.

Fast Payments

Deposit and withdraw in minutes via bKash, Nagad, or Rocket.

Fully in Bengali

The entire platform runs in Bangla, and so does our support. No language barriers.

Vast Betting Markets

Bet on 30+ sports including cricket and football, across thousands of markets.

Regular Bonuses

From welcome bonuses to referrals and cashback — fresh offers every day.

Mobile Friendly

Works seamlessly on any smartphone. Available as both an app and mobile web.

Top Rated 500,000+ Members Trusted Brand

Don't have an account yet? Get started today

Sign up at 1 xbit, claim your welcome bonus, and enjoy the best betting experience in Bangladesh. If the FAQ has answered all your questions, there's no reason to wait — get started now.

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Still have questions?

If you can't find your answer on this FAQ page, our support team is always ready to help. Reach us by email or Live Chat.

support@1xbit-jit.com
Response time: avg. 2 minutes (Live Chat)
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